Course Registration and Cancellation Policy

This outlines the policies we have regarding payment, cancellations and certificates. Not all information may be listed, please contact our office at (705) 526-3853 if you should have any further questions.

PAYMENT

Payment confirms registration and is required at least one week prior to course date or sooner if there is a wait list. If a wait list is started for a course, unpaid candidates will be notified. If payment is not received within 3 business days of this notification the spot(s) are forfeited to those on the wait list. For those with an approved credit account with First For Safety, an invoice issued acts as confirmation of registration. Invoices terms are typically 30 days. For those with a Master Account Solution (MAS) with the Canadian Red Cross, a formal email confirmation is sent and acts as confirmation of registration.

CANCELLATIONS

Cancellations and re-schedules must be made no less than 3 BUSINESS DAYS PRIOR to the scheduled course by phone to 705-526-3853 or email: jennifer@firstforsafety.ca. A $50.00 cancellation/reschedule fee may apply except for extenuating circumstances. We request candidates who are ill or who are unable to make the training as planned please notify us immediately. If we are able to fill the spot, we are happy not to charge. Those who fail to show up to a course and who have not provided at least 36 hours notification forfeit payments made toward the course. First For Safety reserves the right to request full payment for cancellations without 3 days notice. All refunds are subject to a $5.00 processing fee.

Please note that First For Safety reserves the right to cancel a course if deemed necessary due to unforeseeable events or inclement weather and will make every effort to place candidates in an alternate course. If a suitable alternative cannot be found, a full refund will be provided.

GROUP RATES

Group rates apply both in our public course calendar and for private courses. WITHIN THE PUBLIC COURSE CALENDAR: If you schedule a minimum of 6 candidates and pay or are invoiced prior to training, we offer group rates. PRIVATE COURSES: Group rates may start at a minimum of 10 paid or invoiced candidates for a one day course, and 12 candidates for a two-day first aid and CPR/AED course, though variables apply for other types of training. Please request a quotation that meets your training needs.

CERTIFICATES

Candidates are responsible for correctly and completely filling out their Candidate Information Form at the beginning of each course. The spelling provided is used to complete data entry with the Canadian Red Cross so that certificates may be provided. Any corrections to certificates in the case of misspelled names or misspelled email addresses for red cross data entry, will incur a $5.00 administrative fee.

Please inquire for pricing and availability should you require reprints of certificates and records of training.

Further questions? Please contact us.

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