Support

Have a question or need help? You have come to the right place. Here you will find answers to frequently asked questions, links to related websites and downloadable documentation. If what you are looking for is not available here please feel free to complete the FAQ form provided and we will do our best to answer you right away!


FAQ'S

How do I retrieve my certificates on the Canadian Red Cross website for a course I just took?

While the move to digital certifications is convenient and empowers the candidate, it has not been without road bumps. If you are having issues creating a Canadian Red Cross account from the invitational email you have received, please take a look at the following handout 1512503820_Candidate Handout - Creating a RC Account and Retreiving Your Certificate.pdf that First For Safety has created to support the process.

If preferred, please don't hesitate to call - I'm always more than happy to troubleshoot. I can be reached at 705-526-3853 from Mon-Fri, 9am to 5pm, or by email jennifer@firstforsafety.ca. I will respond to all inquiries within 1 business day.

Thank you!

Jennifer Watson

Training Coordinator, FIRST FOR SAFETY

How do I validate a first aid and CPR certificate a new employee has provided me?

You are more than welcome to contact Jennifer Watson, Training Coordinator, to confirm the validity of a certificate handed to you for a new or existing hire.

If they have completed their training as of October 1, 2017, you can use their Certificate ID# and Last Name to "Validate A Certificate" on the Canadian Red Cross website. Further information is available on this supportive handout on how to validate a certificate.

What is the product return policy?

Return Policy

If you feel unsatisfied with a product provided to you from First for Safety, you may return the product within 60 days from date of purchase for a full refund or product exchange. Products must be returned or exchanged with/in original packaging in resalable condition with invoice. First for Safety has the right to refuse if original invoice is not presented at time of return or exchange or if the product is not in resalable condition.

Any return of special order items will be subject to a restocking fee and freight to return back to supplier unless stated otherwise on invoice.


All fall protection gear, fire extinguishers and hard hats are final sale.

What is your Course Registration and Cancellation Policy?

We have two separate course registration and cancellation policies as follows:

Working At Heights - Cancellation Policy

First Aid & CPR/AED Courses - Cancellation Policy

Certainly contact us should you have any concerns about your availability to attend a course due to weather or illness.

Thank you.


Documents

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